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Frequently Asked Questions About Your Cape Town Holiday

We are happy to answer any questions you have regarding your trip to Cape Town. Here are some of our most frequently asked questions:

  • Where is the best place to stay in Cape Town?

There are so many wonderful places to stay in Cape Town! We have given you a full run down here

  • Is housekeeping included?

Yes, all our villas include daily house-keeping from Monday – Friday. Additional house-keeping can be arranged if you require help on the weekends.

  • How far is the airport?

Cape Town International Airport is 20 minutes from Cape Town CBD and 30 minutes from Clifton, Camps Bay and Constantia. 

  • Where are the best beaches?

Cape Town enjoys TWO Oceans, the Atlantic and the Indian Ocean, both providing many wonderful beaches. Our best beach list can be found here

  • What travel documents do you need?

For travel to Cape Town you need a valid passport (with at least one month valid post departure) and possibly a visa if your country requires it. You also need a return or onward ticket. If you are travelling with children please read the full documents you require here

  • What is the best time of the year to visit?

A beach holiday is best during peak summer from December to February. Late April to early June has crisp and clear days. July and August are mid-winter, and have the most rainfall but there are also frequent beautiful sunny days. Depending on your interests the off season can definitely be a great time to visit Cape Town while it is a little quieter and if you are looking to tie in a nice Safari trip. Cape Town has a strong South Easter wind that blows frequently from November to January – ask us for the best wind free areas in Cape Town.

  •  Are your properties child friendly?

We have some very beautiful child friendly villas, but many villas in Cape Town are not ideal for small children (due to balconies, pools, modern design and so on). Please ask us for our child friendly villa portfolio.

  • Do you provide nannies?

Yes, we are able to provide a nanny for you, as well as cots, high chairs and other baby essentials.

  • What language do you speak in Cape Town?

There are 11 official languages in Cape Town. The most common languages spoken are English (spoken most widely), Afrikaans and Xhosa.

  • Should you hire a car?

Traditionally hiring a car has been a popular option in Cape Town due to the lack of safe and reliable public transport on offer. Uber is now also widely used so many people choose to rely on Uber during their stay. We are happy to advise on which option might suit your group best, and offer airport pick-ups or a driver during your stay. You will see MyCiti buses now in operation in Cape Town which are safe and reliable. Also the hop on / hop off ‘Red Bus’ can be a good way to tour the Peninsular and stop at wine farms / attractions.

  • Is Uber used in Cape Town?

Uber is widely used, however we can assist with a driver during your stay.

  • Where are the wine farms?

The more popular and most visited wine farms are situated in Constantia, Franschhoek and Stellenbosch and Elgin. Constantia is 20 minutes for the CBD, Franschhoek and Stellenbosch are 50 mins – 1 hour and Elgin which also leads onto the Hemel en Aarde Valley is around an hours drive.

  • Is it safe to visit Cape Town?

Cape Town often has negative press in the media when it comes to safety. It must be remembered that the majority of crime that happens around Cape Town takes place in the townships, not where you will be staying during your holiday. It is important to be mindful, and keep belongings close to you to avoid opportunistic theft of mobile phones etc. If you have any concerns, we will happily answer any queries you have. We also offer villas in secure estates, serviced apartments with 24 hour guards and private security should you need.

  • Cellphones / mobile phones / data usage and purchases?

You can buy mobile phone data from the airport in Cape Town. There is also free wifi in Cape Town Airport.

  • What currency does Cape Town use?

In Cape Town we use the South African Rand

  • Is Cape Town still suffering from a drought?

For now , there is very moderate drought conditions. Urban water restrictions remain in place, although less strict than before and unlikely to impact your stay in any way. Many of our properties have boreholes which takes them off the central water system and is an excellent back-up during a drought.

  • How much should you tip in South Africa?

In Cape Town it is recommended to tip between 10 and 15% of your bill at restaurants. You may also tip house-keeping staff / tour guides and so on. For example, a housekeeper may be tipped the equivalent of one days wage for a weeks stay (R350).

  • Should you get travel Insurance?

Yes, it is highly recommended and most airlines are happy to purchase/assist with travel insurance when booking your flights.

  • Can we book Safari through Cape Concierge?

Yes, we can assist with Safari bookings.

  • How to spend your time in Cape Town?

There are many tours/activities to choose from for e.g. – you could take a helicopter ride overlooking the beautiful Atlantic Seaboard, go wine tasting, be a beach bum, take a hop on hop off site seeing bus, join the mother city’s favourite weekday pass-time “first Thursdays”, you have to go to Table Mountain (it is a must), take an ever lasting hike up Lions Head or spend the day exploring Simons Town to name a few.

  • What credit cards are accepted?

Visa and Mastercard are generally more widely accepted.

  • When booking a villa, what are the payment terms?

We require a 50% deposit to secure the booking and the balance to be settled 1 month prior to check in.

  • Can I cancel my booking?

Yes, you are able to cancel your booking. Our cancellation policy is;

Bookings cancelled more than 90 days prior to arrival date pay a 10% cancellation fee. 

Bookings cancelled between 90 and 61 days of arrival date pay a 25% cancellation fee. 

Bookings cancelled between 60 and 31 days of arrival date pay a 50% cancellation fee. 

Bookings cancelled less than 30 days from arrival date pay a 100% cancellation fee. 

  • How do I pay?

Best method of payments used are EFT (electronic funds transfer).

  • Are there any additional costs?

We do charge a refundable security deposit that ranges between R10 000 and R20 000 depending on the villa you book.

  • When are your “change over” days?

Currently, we are very flexible and don’t work with specific change over days – any day check in/out is welcomed.

  • What are your check in/out times?

Standard check in time is 14:00 and standard check out time is 10:00.

  • What do your staffed villas include?

Our fully staffed villas include daily ouse-keeping, butler service and breakfast. Chef services will then also be available for dinner or lunch.

  • Can food and drink be delivered?

Yes, we will forward you something called a “fridge stocking list” to complete and return, that consists of basic groceries, snacks, water and wine to choose from and have stocked prior to your arrival.

  • Can catering be organised?

Yes, we can organise catering. Once your villa has been confirmed we will organise all added services for your holiday.

  • Can you help with activities while we on holiday?

Yes, we can assist with arranging a wide range of excellent activities to do in Cape Town! Once your villa is confirmed we will discuss your added requirements.