25th March 2025
Head of Operations – Luxury Villa Rental Company (Cape Town, On-Site)
We are seeking an experienced and strategic Head of Operations to drive efficiency, implement scalable systems, and oversee the day-to-day functions of the business. This role is ideal for a highly organised, solutions-driven professional with a strong operational, financial, and technology-focused mindset.
Key Responsibilities:
Operational Leadership: Identify and resolve inefficiencies, ensuring seamless and streamlined business functions.
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Technology & Systems Management: Implement and optimise digital tools and automation to enhance workflow, bookings, and overall operational performance.
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Strategic Planning: Identify and present data sources to allow strategic decision making for the business.
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Financial Reporting: Develop reporting tools to include financial controls and intelligence to support sustainable growth.
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Client Relationship Management: Integrate and continue to develop client relationship management system(s).
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Operations Risk Manager: Identify operation control risk concerned with payments and day to day running of business and mitigate.
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Compliance & Risk Management: Ensure adherence to industry regulations, legal requirements, and best practices.
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Team Leadership & Development: Lead, mentor, and build a high-performing operational team. Develop and maintain structured, technology-enabled systems for tracking and optimising team performance.
Skills & Experience Required:
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Strong analytical and problem-solving skills, with exceptional attention to detail.
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Proven leadership and communication abilities, with experience managing cross-functional teams.
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Technology-driven approach, with experience in implementing operational software and automation tools.
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Highly organised, proactive, and adaptable, with a solutions-oriented mindset.
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Experience in the property, tourism, or hospitality industries is highly beneficial.
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Must have a valid driver’s license and reliable transport.
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Willingness to undergo criminal and credit checks as part of the hiring process.
Location & Salary:
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Cape Town.
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Salary competitive and based on experience.
If you are a strategic and tech-savvy operational leader looking to play a pivotal role in a fast growing luxury travel business, we encourage you to apply. Join us and be part of a company shaping the future of high-end villa rentals.
Please apply with a CV and Covering Letter to applicants@capeconcierge.co.za