Job Title: Junior Reservationist
Location: Cape Town, South Africa
Company: Cape Concierge
Posting date: 12th August 2025
About Us:
Cape Concierge is a luxury villa rental and guest services company based in Cape Town, offering some of the most exclusive properties in the region. With a deep commitment to personalised service and exceptional experiences, we serve a discerning global clientele seeking privacy, comfort, and world-class hospitality.
We are entering a new phase of growth, and are seeking a Junior Reservationist to join our team.
Position Overview:
Cape Concierge Luxury Villa Rentals is seeking a dedicated and enthusiastic Junior Reservationist to join our team. The successful candidate will assist in managing luxury villa reservations, providing exceptional customer service, and supporting our clients with bespoke booking experiences. This role is ideal for someone eager to develop a career in luxury hospitality and concierge services, with opportunities for growth within the company.
Key Responsibilities:
- Work alongside our Head of Reservations to handle incoming reservation inquiries via phone, email, and online platforms with professionalism and discretion
- Assist clients in booking luxury villa accommodations, private services, activities, transportation, and other bespoke concierge offerings
- Confirm reservations and ensure all details are accurate and aligned with client preferences
- Provide personalised recommendations to clients based on their desires and needs
- Maintain detailed and organised reservation records and database entries
- Collaborate with team members to ensure smooth and seamless service delivery
- Respond promptly and courteously to client requests and follow up on special requirements
- Stay informed about available villas, luxury services, promotions, and local events
Qualifications:
- High school diploma or equivalent; further education in hospitality, luxury service, or related fields preferred
- Excellent written communication and interpersonal skills with a customer-focused mindset
- Strong organisational skills and attention to detail
- Proficient in Word / Excel or equivalent
- Ability to work efficiently in a fast-paced, high-end service environment
- A positive attitude and professional demeanor
Preferred Skills:
- Prior experience in office based work, that may include luxury hospitality, villa rentals, or high-end concierge services
- Multilingual abilities are highly advantageous but not required
What We Offer:
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- Comprehensive training and ongoing professional development
- An exclusive work environment within the luxury villa rental industry
- Opportunities for career advancement within Cape Concierge Luxury Villa Rentals
To Apply:
Send your CV and a brief cover letter to info@capeconcierge.co.za with the subject line “Reservations Application – Cape Concierge”.